Journal of Postgraduate Medicine, Education and Research

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VOLUME 54 , ISSUE 3 ( July-September, 2020 ) > List of Articles

INVITED ARTICLE

Electronic Consultation in COVID-19 Scare: A Comparison of Patient Response toward Mobile App vs Call-based Registration

Purushotham Lingaiah, Mukesh Tripathi, Rakesh Kakkar

Citation Information : Lingaiah P, Tripathi M, Kakkar R. Electronic Consultation in COVID-19 Scare: A Comparison of Patient Response toward Mobile App vs Call-based Registration. J Postgrad Med Edu Res 2020; 54 (3):163-168.

DOI: 10.5005/jp-journals-10028-1392

License: CC BY-NC 4.0

Published Online: 11-01-2021

Copyright Statement:  Copyright © 2020; The Author(s).


Abstract

Introduction: Lockdown and quarantine strategies due to coronavirus disease-2019 (COVID-19) scare have made routine health facility inaccessible to patients across the country. To combat this issue, teleconsultation was identified as an interim solution where patients could avail the benefit of routine health check-up. Materials and methods: We at AIIMS, Mangalagiri, started two electronic consultation (e-consultation) designs to tide over the crisis of lockdown and reach out to our patients. These were call-based (group I) and app-based (group II). The patient response to these two modalities was compared over a period of 6 weeks. Results: Total registration of 1836 patients was received (1598 in group I and 238 in group II). There was a statistically significant difference between the two groups in response to ease of the registration process and consultation. Interpretation and conclusion: In our experience, e-consultation through call-based registration fared better than app-based registration. The user-friendly nature of call-based registration design has made it a popular approach among our patients. We strongly recommend the use of e-consultation services by the patients in the current scenario of COVID-19 scare, thus helping the nation fight the dreadful infection by preventing its spread.


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